Privacy Policy

Welcome to users of Supclass.com (“our site”). Our site is operated by us, Connected Designs Ltd.

We are a limited company registered in England and Wales under company number 09908960, whose registered office is at whose registered office is at First Floor, Telecom House, 125-135 Preston Road, Brighton, England, BN1 6AF.

In this policy we describe what information we collect and what uses we put it to.

What Information We Collect and How We Collect It

When fitness training service providers register and create a profile on our site, we ask them to select a username, and enter their name, age, date of birth, and a password.

We collect personally identifiable information from our users at several different points on our site including registration, and any contact made by users in relation to any comments, questions or complaints they have.

If you request to be sent updates by email, we will collect your email address in order to do so.

We occasionally obtain details of fitness service providers from their own websites, or their listings on other services such as Google Maps.

Cookies

We use Google Analytics, which is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our website.

You can opt-out of having your activity on the website made available to Google Analytics by installing the Google Analytics opt-out browser add-on (https://tools.google.com/dlpage/gaoptout) for your web browser. The Google Analytics opt-out browser add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

How we Use the Information we Collect

Upon activation of an account, the information submitted will be used by us to allow the registered user to use our site.

Additionally, we may use the information for the following purposes:

  • to help us identify users and any accounts held with us;

  • administration;

  • research, statistical analysis and behavioural analysis;

  • customer profiling and analysing user’s purchasing preferences;

  • billing and order fulfilment;

  • customising this site and its content to user’s particular preferences;

  • notifying users of any changes to this site or to our services that may affect them;

  • investigating any complaints that another person has been defamed, or another person’s rights have been infringed, by any submission you make to the site; and

  • improving our services.

Marketing and opting out

If you have given permission, we may contact you by email about updates regarding Supaclass. If you prefer not to receive any direct marketing communications from us, you can opt out at any time. For more details see ‘Your rights’, below.

Disclosure of your personal data

We may disclose your personal data as follows:

Keeping your data secure

We will use technical and organisational measures to safeguard your personal data, for example:

  • access to your account is controlled by a password and username that are unique to you; and

  • we store your personal data on secure servers of our hosting partners.

While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. It remains your responsibility to:

  • Ensure nobody else will use our site while you are logged into your account (we advise our users to take extra care when using public computers/devices and to NOT leave themselves logged in; it is your responsibility to ensure this does not happen);

  • Log out and exit your account on the site when you are not using it, on any private and/or public computer or device; and

  • Keep your password and any account details or access details secret and to yourself.

Monitoring

We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of quality assurance, training, fraud prevention and compliance.

Information about other individuals

If you give us information on behalf of someone else you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:

  • give consent on his/her behalf to the processing of his/her personal data;

  • receive on his/her behalf any data protection notices; and

  • give consent to the transfer of his/her personal data abroad.

Links to Other Sites

Our site does and may contain links to other websites, including websites of service providers listed in our site. This privacy policy applies only to our customer site and service provider site, so when you visit other sites please read their privacy policies, as we cannot accept any responsibility for breaches or issues you may have in relation to privacy once you leave our site.

The Legal Basis on which we Process your Information

On some occasions, we may process personal information with consent (for example, when you submit information through the site or agree to receive email updates about the service). You have the right to withdraw your consent at any time by contacting us on the email address below.

On other occasions, we may process personal information when we need to do this to fulfil a contract (for example, if you are a Service Provider to promote your business) or where we are required to do this by law.

We also process your personal information when it is in our legitimate interests to do this and when we consider these interests are not overridden by your data protection rights. Those legitimate interests include using your information for the purposes of improving the Solosalon service, which we aim to do in a way that works to your benefit and those of other users.

Processing of your data outside the European Economic Area

We may transfer your personal information to the USA, outside the European Economic Area (EEA), for the purposes of our use of the Mailchimp email service.

The USA does not have the same data protection laws as the United Kingdom and EEA. Whilst the European Commission has not given a formal decision that the USA provides an adequate level of data protection similar to those which apply in the United Kingdom and EEA, any transfer of your personal information will be subject to appropriate safeguards as permitted under the General Data Protection Regulation that are designed to help safeguard your privacy rights and give you remedies in the unlikely event of a misuse of your personal information.

The providers of Mailchimp (The Rocket Science Group LLC) are certified under the EU-US Privacy Shield. The Privacy Shield requires them to provide similar protection to personal data shared between Europe and the US. For more details see here – https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/eu-us-privacy-shield_en

If you would like further information please contact us (see ‘How to contact us’ below).

Your rights

Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:

  • access to your personal information and to certain other supplementary information that this Privacy Policy is already designed to address

  • require us to correct any mistakes in your information which we hold

  • require the erasure of personal information concerning you in certain situations

  • receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations

  • object at any time to processing of personal information concerning you for direct marketing

  • object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you

  • object in certain other situations to our continued processing of your personal information

  • otherwise restrict our processing of your personal information in certain circumstances

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.

If you would like to exercise any of those rights, please:

  • email, call or write to us at [email protected],

  • let us have enough information to identify you (your email address),

  • let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and

  • let us know the information to which your request relates.

If you would like to unsubscribe from any email newsletter you can also click on the ‘unsubscribe’ button at the bottom of the newsletter.

How to complain

We hope that we can resolve any query or concern you raise about our use of your information.

The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.

Changes to this privacy policy

This privacy policy was last updated on 19 October 2018.

We may change this privacy policy from time to time, when we do we will inform you via your account on the Supaclass website or by email.

How to contact us

Please contact us if you have any questions about this privacy policy or the information we hold about you.

If you wish to contact us please send an email to [email protected].

 

Privacy Policy